What you need to know
• The possibility of partially working from home
• 15% staff discount, discounted meals in the staff restaurant, bicycle leasing (JobRad), discount portal (corporate benefits) and much more
• Opportunity to share in the company's success (bonus and loyalty program)
• All the career chances of a globally successful, growing company: IKEA supports you with a wide range of development opportunities
• The promise to give you preferential treatment if you are handicapped or have the same status and meet the necessary requirements
• Fair pay and many additional and social benefits, such as a full 13th salary as a Christmas bonus, vacation pay and company pension scheme
Who you are
This job at the Customer Support Center-Site Diedenbergen is to be filled on a full-time, permanent basis from 01.02.25.
• You hold a degree in Business, Finance, Economics, or a related field, with strong knowledge of retail operations and the omnichannel retail landscape
• Experience in remote contact center environments is a plus
• You are skilled in leading teams and driving long-term growth and profitability, focusing on continuous improvement and innovative ways of working
• You are proficient in Microsoft Office, with a deep understanding of the IKEA Customer Journey and the commercial agenda
• You are passionate about home furnishing, IKEA values, and enhancing customer experiences
• You have strong communication skills, capable of aligning stakeholders across functions, units, and countries
• You are experienced in financial planning, budget management, and turning business needs into actionable financial outcomes
• You have proven ability to drive business development, manage change, and lead cross-functional initiatives in an omnichannel environment
• You possess basic knowledge of country-specific legal and compliance matters, especially in real estate and risk management
• You speak English fluently
What you'll be doing day to day
• Lead the IKEA Customer Support Center business planning process in collaboration with the management team, using customer and market data to identify opportunities and insights
• Coordinate financial planning to align with RCMP goals, engaging stakeholders to set achievable and financially sound targets
• Identify and evaluate commercial opportunities using business case analysis, ensuring alignment with omnichannel strategies
• Manage Profit & Loss (P&L) in an omnichannel environment, optimizing costs and creating scenario-based forecasts
• Continuously improve RCMP performance by leveraging KPIs, best practices, and global insights
• Provide clear and accessible business reports to support data-driven decision-making across the organization
• Analyze and track investments for ROI, ensuring accountability and delivering measurable business impact
• Develop leaders and teams, focusing on talent development, succession planning, and cross-functional collaboration
• Ensure a compliant and safe work environment, adhering to legal, financial, and operational standards
• Balance financial and non-financial outcomes to maximize customer satisfaction, employee engagement, and productivity
• Support the management team with regular performance insights and identify synergies to enhance business efficiency
Apply now!
We look forward to receiving your detailed application with your salary expectations and when you can start at the earliest. Do not hesitate to contact tatiana.goloviznina@ingka.ikea.com if you have any job-related questions.
