Manager, DTC Retail Delivery
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.
SUMMARY :
The individual will be responsible for fueling the growth of the business through the optimization of our logistics consumer experience working cross functionally, She or he will support the relationship with major operations partners, as well as OPEX budgets, and will run a small operations team in-house; with the expectation to constantly challenge the status quo and optimize.
She or he must be comfortable with working in a very cross-functional environment, working closely with different European and Global teams, especially where it comes to technology, product management and distribution. She or he must have a getting things done mentality, and a demonstrated ability to effectively negotiate, communicate, build effective partnerships across the organization, and influence others.
The purpose of the DTC Retail delivery position in Europe is to ensure we can deliver the best service to our retail stores and utilize our omnichannel capabilities as much as possible, to ensure the premium experience for our DtC First Environment and long-term profitable growth.
As part of the European Supply Chain organization, you will work closely with the commercial Retail DtC team to develop, building and improve service models, to ensure we operate in line with our agreed service models. Your key focus is on Retail Stores and Outlets to ensure a flawless end-to-end operation of their orders. Next to that, you will actively contribute to implement new omnichannel capabilities and enhance existing omni-experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):
Organizational Impact: Responsible for a flawless execution of the fulfillment of Retail Store orders from order placement until delivery, including returns.
- Lead the relationships with all our business partners across warehouses, transportation and omnichannel.
- Define the mid to long term roadmap to evolve our logistics operations set up, turn it into an action plan that reflects the strategy and priorities, and execute.
- Collaborate with our global technology and product management teams, to influence our global technology roadmap and implement all the necessary changes to our OMS systems.
- Leverage consumer insights to build strategies, improve the consumer experience and lead times of last mile Retail order delivery.
- Manage and continue to elevate the logistics operations team. Collaborate tightly cross-functionally, with our dedicated partners in function such as finance, planning, IT and Retail
- Manage OPEX budgets tightly, ensure accurate annual and quarterly forecasting to ensure we can show P&L leverage. Support the monthly closing process, ensure accuracy of data used for accruals and revenue recognition.
- Develop, report and manage industry relevant and leading KPIs, monitor and develop strategies to improve consumer experience, cost of fulfillment etc.
- Work closely with the European Planning and Distribution teams to ensure smooth flow of products into our eCommerce DCs.
- Contribute to the success of big European distribution projects, as our European DC landscape evolves.
- Work closely with the Global Technology and Product Management teams where it comes to our technology roadmap, but also where it comes to prioritization within our agile tracks for backend systems.
- Partner with the Retail Team ensuring priorities is aligned, ensure we jointly increase business performance against set KPIs.
- Develop with Retail and E-com teams consumer facing delivery models such as Ship from Store, BOPIS, Returns in Store BORIS, Reserve on-line buy in store etc.
- Have a keen understanding of the end-to-end returns process across the Retail channels.
- Driving optimization of the end-to-end allocation, distribution Centre (DC) processing and fulfillment process from order placement till delivery (product on time at the right place)
- Responsible for operational execution of STOs between locations. Alignment with Planning, Allocation, DC, and Transportation to ensure products will arrive in-full and on-time.
- Partner with the business on New Store Order (NSO) execution such as delivery timing and DC ship dates
- Prominent teammate in the enhancement of OMS, and implementation of Omni-Capabilities. Considered a SME for SAP, OMS and point of contact for testing and validation activities.
- Interface between the commercial Retail and planning teams and the DC to communicate business decisions and their consequences, e.g., forecasting, promotions, and campaigns periods.
- Consistent reporting of the operational performance (scorecards) that drive the correct actions and follow up, with specific attention on OTIF and delivery flaws.
- Aid in the development/improvement of procedures, (ad hoc) reports & processes
- Back up for Specialist eCommerce and Marketplace Operations
Communication:
- Functions as a 'bridge-building' between teams outside Supply Chain and Levi's, by inclusion of the right stakeholders, constructive communication to hit team and regional goals. And building strong relationships.
- High level of cross functional collaboration, both written and verbal, with operational and key stakeholders, both internal and external. Frequency can range from daily to monthly deliverables.
- Able to convey the company and department's strategy across direct reports and external partners
- Have a commercial & process mindset be able to see the bigger picture and understand the business priority & needs. Be confident with process, systems and be able to translate commercial strategy into operating model and supply chain solutions.
- Ability to speak and write English fluently.
Leadership characteristics and other foundational competencies
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and build cooperative relationships with internal and external stakeholders.
- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
- Strong analytical and problem-solving skills, focus on continuous improvement, risk management.
- Quickly builds relationships and gains trust amongst key stakeholders.
- Strategic thinker with strong execution skills and ability to move seamlessly between the two.
- Good executive communication skills, demonstrated ability to effectively negotiate, communicate and influence others.
- Analytical, data-driven decision maker, with a passion for the consumer
- Strong ability to prioritize to deliver maximum results.
- Fast learner, approaches situations with curiosity and open-mindedness
- Anticipates problems and develops contingency plans.
- Team player and builder
- Being able to work in a multi-cultural environment.
- Hire, train, build and lead a high-performing and inclusive team.
- Disciplinary and functional responsibility of Unna Distribution and Outbound Logistics team
- Establish and maintain a positive work environment to promote teamwork, collaboration, engagement & motivation.
- Provide guidance, coaching, development through regular performance feedback.
- Foster a culture of continuous learning, collaboration, professional growth.
Team & Talent Building:
- Motivates and drives accountability by creating clear measurable individual goals, responsibility and role clarity.
- Applies understanding of current & future talent needs in selection & development of talent.
- Serves as a trusted coach or mentor that guides Teammates through development opportunities and gives continuous feedback to ensure they are equipped to do the work independently.
- Takes ownership of departmental results by tracking team contributions.
- Applies understanding of current & future talent needs in selection & development of talent.
- Develops and supports talent planning strategies to align with cross-functional needs.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Qualifications (Knowledge, Skills & Abilities)
- Have a commercial & process mindset be able to see the bigger picture and understand the business priority & needs. Be confident with process, systems and be able to translate commercial strategy into operating model and supply chain solutions.
- Strong data literacy. Is not afraid of exploring new data sources and enhance existing or create new operational overviews.
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills. Identifies and resolves problems in a timely manner.
- Team player able to influence and motivate, coach and develop the team and peers.
- Good time-management skills. Knows how to effectively prioritize demands of both the function and business unit. Completes tasks correctly & on time.
- Results driven and ambitious, motivated and strives to achieve team and personal goals.
- Great interpersonal and excellent oral & written communication skills, and attentive listener.
- "Gets" Levi. Passionately embraces the challenge and effort to keep Levi unique; committed to go the extra mile to build/protect the brand.
Education And / Or Experience
- Bachelor's degree in business discipline
- 5+ years of experience within retailing and omnichannel solutions, preferably in a similar industry as Levi's
- Proven track record in problem solving and process improvements including measurable outcomes
- Hands on experience with SAP (preferably FMS), BI Reporting, and Microsoft Office Suite
- Ability to read and apply operational metrics with the right balance between analytical and process understanding skills.
- Able to level the communication, messaging, and action driven conclusions to the audience it is shared with.
- Fluent in English. Other European languages is added value.
- Strategic thinking + flawless execution
- Ability to effectively communicate and collaborate with internal and external multidisciplinary groups.
