ServiceNow Administrator / Developer (m/f/d) for Siemens Logistics GmbH

Together we make the difference

Siemens Logistics is a leading provider of innovative and high-performance solutions for airport logistics. The portfolio includes products and solutions for baggage and cargo handling, high-end software for the digitalization of logistics processes as well as an extensive range of maintenance and services. The company is represented worldwide through its regional companies and active in many countries. Our major customers include some of the world`s most prestigious airports as well as cargo hubs around the globe. Siemens Logistics is a fully owned subsidiary of Siemens AG.

We are looking for a professional who wants to work in a growing business environment and to be part of our journey to create and shape the digital, automated and sustainable airport logistics of tomorrow.

Become a part of our team at Siemens Logistics GmbH as ServiceNow Administrator / Developer (m/f/d) in Constance or Nuremberg .

We are seeking a skilled ServiceNow Administrator/Developer to join our team and help us build, maintain, and enhance our ServiceNow platform. You will be responsible for the overall configuration, development, and maintenance of the ServiceNow system to support our IT Service Management (ITSM) processes. The ideal candidate will have experience working with the ServiceNow platform in both administration and development capacities.

Key Responsibilities

Administration:

• Manage, configure, and support the ServiceNow platform, including incident, problem, change, asset, configuration, and knowledge management modules.
• Perform regular health checks, upgrades, and patch management for the ServiceNow platform.
• Monitor system performance, and optimize for scalability and stability.
• Implement ServiceNow best practices and policies, ensuring compliance with organizational standards.
• Manage user roles, access controls, and permissions to ensure data security and integrity.

Development:

• Design, develop, and implement custom workflows, business rules, UI policies, client scripts, and scripts includes.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions using ServiceNow.
• Create and customize ServiceNow forms, fields, and tables, along with performing advanced scripting of UI elements.
• Develop and maintain integrations with third-party systems using REST/SOAP APIs, and configure integrations within ServiceNow.
• Implement and maintain ServiceNow automation solutions (Service Catalog, Request Management, Orchestration, etc.)
• Build and maintain reports, dashboards, and performance analytics within the platform.

Your Qualifications

Required Skills:

• Several years of hands-on experience with ServiceNow administration and development.
• Strong knowledge of ServiceNow modules: ITSM, ITOM, ITBM, or HR Service Delivery.
• Proficient in JavaScript, HTML, CSS, AngularJS, and other web technologies as used in ServiceNow development.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Understanding of ITIL best practices and their implementation within ServiceNow.
• Familiarity with ServiceNow platform upgrades, patch management, and data import/export processes.

Preferred Skills:

• ServiceNow System Administrator and/or Developer certification.
• Experience with additional ServiceNow modules like Security Operations, GRC, CMDB, or CSM.
• Familiarity with Agile/Scrum methodologies for software development.
• Strong problem-solving skills, with the ability to troubleshoot technical issues within the platform.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to work with cross-functional teams.
• Strong analytical and organizational skills, with attention to detail.
• Ability to prioritize tasks and work independently with minimal supervision.
• Team-oriented, with a collaborative mindset and the ability to mentor junior team members.

Educational Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

What we offer you

• A dynamic international workplace
• Possibility for home office and flexible working hours
• Modern offices and a constructive team atmosphere
• Seminars for personal and professional training, and also the opportunity to take over additional special projects and responsibilities for your personal growth
• Employer-funded pension

Would you like to find out more about our work culture and your future job now? Then get to know it here

How to contact us - easy and direct

https://www.siemens-logistics.com/en/ if you would like to find out more about Siemens Logistics before applying. +49 (152) 57142539 if you would like to clarify initial questions personally with our HR department. The contact person for this job advertisement is Sandra Gayduschek. We value equal opportunities and welcome applications from people with disabilities.