User Excellence Manager for IT Service Centers (f/m/d)

You have a passion for technology and want to make the world a greener place?

Then become a playmaker (f/m/d) and join our team as User Excellence Manager for IT Service Centers (f/m/d) at E.ON Digital Technology.

We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions becaus it’s on us to make new energy work.

The Team – your impact

Do you want to work with us on bringing our IT support to the next level? Then reinforce our team with your passion for digital technology and your exceptional user focus.

Your role - meaningful & rewarding

• Lead the expansion, enhancement and maintenance of our IT Walk-In Centers, ensuring they provide exceptional and user-friendly solutions for the E.ON Group

• Functional leadership, guiding and inspiring both internal and external technicians to create a welcoming and high-quality user experience at each IT Walk-In Center

• Strategically plan the launch of new Walk-In Center locations, working closely with our business units to understand and meet local user specifics, facility requirements, streamline ordering, and manage back charging processes

• Collaborate with business product owners, stakeholders, and process leads to ensure smooth and efficient IT operations across all Walk-In Centers, with a focus on user satisfaction and user experience

• Monitor, manage, and adapt the budget, ensuring thoughtful cost planning and allocation to maximize value and impact

• Innovate and develop creative solutions for new requirements in tandem with business and internal stakeholders, always considering the use of state-of-the-art technology

• Drive digitization initiatives with a user-centric approach, enhancing processes and boosting adoption among end users

Your profile - authentic & open-minded

• Completed studies in business administration or a comparable qualification combined with professional experience in project management and relevant roles

• Exceptional analytical skills coupled with a passion for creativity and innovation

• Good understanding of modern digital technology and how it can be leveraged to improve process efficiency and user experiences

• Strong communication skills in working with team members and stakeholders

• Experience working in international, cross-functional teams, joining diverse perspectives and ideas

• Fluent in German and English, with strong communication skills to engage and inspire a wide range of stakeholders

• Willingness to travel regularly (approx. once per week), including international trips within Europe

Join us in this exciting role, where your creativity, passion for service, and drive to maximize value will make a real difference in shaping the future of our IT Walk-In Centers. We look forward to welcoming you to our team.

Our benefits - smart & useful

• Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.

• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.

• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.

• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.

• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.

• Think ahead: With our company pension scheme and a great insurance package we take care of your future.

• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring

Do you have questions?
For further information please contact the Talent Acquisition Team, ­EDT_Talent_Acquisition@eon.com.

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:
Job Req ID: 234254
Contract type: Permanent
Working time: Full time
Company: E.ON Digital Technology GmbH
Location: Berlin, Essen, Frankfurt am Main, Hamburg, Hannover, München, Würzburg
Function area: Technical Services; Customer Service; IT Infrastructure & Services; Other Functional Areas

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.